Nationally recognized patient experience executive — transforming how healthcare organizations listen, respond, and earn lasting patient trust.
"An exceptional healthcare advocate who has dedicated her life to improving the lives of patients and advancing the field of healthcare advocacy."
Linda Van der Voort is a nationally recognized patient experience executive with more than fifteen years in high-stakes, patient-facing environments across healthcare, hospitality, and other service industries. She is known for leading escalation-intensive, analytics-driven teams that own the end-to-end patient journey while protecting brand trust, safety, and institutional reputation.
Throughout her career, Linda has built and led enterprise experience portfolios at major health systems — spanning escalation governance, service recovery, journey design, interpreter and disability access, rounding programs, and experience education. Her leadership has contributed directly to 5-star CMS ratings and above 75th percentile HCAHPS performance, with a sustained 95%+ grievance closure rate within the CMS 7-day standard.
A tireless champion for equitable access, Linda has served as a Civil Rights and Language Access Coordinator, led high-stakes COVID-19 patient-facing initiatives, and advocated fiercely for veterans navigating civilian healthcare systems. A first-generation American and military spouse, she brings a profoundly personal understanding of the barriers patients face — and a relentless drive to dismantle them.
Whether you are building from the ground up, navigating a regulatory challenge, or elevating an existing patient experience program, Elle Healthcare Consulting delivers practical, proven expertise — tailored to your organization's unique culture, size, and goals.
Full design and implementation of a patient relations or patient advocacy function — from scratch or as a comprehensive overhaul.
Expert guidance on meeting — and exceeding — federal Conditions of Participation and accreditation standards for grievance management.
Data-driven strategies that translate patient feedback into measurable HCAHPS score improvement and sustainable reimbursement protection.
Customized training programs that transform how your workforce communicates, de-escalates, and delivers exceptional patient experience.
Building language services and disability access programs that meet federal mandates and reflect genuine commitment to equitable care.
Comprehensive organizational assessments that reveal root causes, surface opportunity, and produce a clear, executive-ready roadmap.
Design, launch, and facilitate a high-functioning PFAC that meets regulatory expectations and genuinely shapes your organization's decisions.
Need senior patient experience leadership now — without the timeline of a full search? Linda steps in as your Fractional Chief Patient Experience Officer or Interim Director while you hire or rebuild.
Elle Healthcare Consulting's most transformative offering: a full-scope engagement that designs, documents, and operationalizes a world-class patient relations function — ready for CMS surveys, Joint Commission review, and daily high-stakes patient care from day one.
Not every organization needs a full consulting engagement. For health systems that want consistent, expert guidance without the cost of a full-time hire, Elle Healthcare Consulting offers flexible monthly retainer packages — predictable support, on your schedule.
All retainers are month-to-month with 30 days notice. Custom scopes always available — contact Linda to design the right package for your organization.
Not ready for full consulting engagement? Get the same field-tested tools Linda has used across health systems — professionally formatted, CMS-aligned, and ready to customize for your organization. No subscription. No retainer. Buy once, use forever.
CMS-compliant grievance response letters covering the most common clinical and service scenarios — written to protect your organization and preserve patient trust.
Executive-ready dashboards that surface what matters most — complaint trends, grievance volumes, HCAHPS performance, and service recovery metrics — in one clear view.
Audit-ready case documentation templates and standards that keep your patient relations team consistent, defensible, and compliant under survey scrutiny.
The essential policy suite every patient relations department needs — CMS-aligned, Joint Commission-ready, and written in plain language your staff will actually use.
Flowcharts, triage criteria, and decision trees that standardize how your team handles every scenario — from routine complaints to high-acuity escalations.
Everything you need to onboard a new patient relations team member and set clear performance expectations from day one.
Every template pack in one complete, immediately deployable library. The same tools Linda has built and refined across health systems — delivered to your inbox, ready to customize and use.
Templates launching soon. Join the waitlist to be notified first — and receive an exclusive early-access discount. Custom versions available — contact Linda to discuss your organization's specific needs.
Fifteen years of cross-sector experience distilled into six areas of deep, deployable capability — across health systems of every size and complexity.
Designing patient and customer experience functions for complex, regulated health systems — from governance structures to frontline culture and accountability systems.
Building executive review cadences, customer health metrics, and dashboards that surface early risk signals and drive measurable, sustained improvement.
Leading complex escalation functions across emergency, inpatient, and outpatient settings — with the precision, empathy, and regulatory fluency that high-acuity cases demand.
Governing language services and deaf interpretation programs as core equity and experience capabilities — ensuring every patient is heard, understood, and protected.
Coaching healthcare leaders and teams in de-escalation, violence prevention, communication, service recovery, and the principles of ideal patient and consumer experience.
Managing the full patient relationship arc — from access and onboarding through service recovery, loyalty, and referral-driven pipeline growth — with commercial instincts honed across multiple industries.
Linda's contributions extend far beyond any single organization — shaping the standards, scholarship, and practice of patient advocacy across the country.
One of the most prestigious honors in patient advocacy — awarded for unwavering commitment, tireless innovation, and lasting impact on the lives of patients.
Co-leading national thought leadership and standards development for patient advocacy across health systems — contributing to white papers, research, toolkits, and expert consultation across the country.
Contributing to peer-reviewed literature on patient advocacy, workplace safety, and the human experience in healthcare — advancing evidence-based practice.
Pioneering study coordinator advancing monoclonal antibody and convalescent plasma research — and securing iPads so dying patients could connect with loved ones when no one else could be there.
Bridging the gap between veterans and civilian hospitals — ensuring veterans receive culturally competent, compassionate care wherever they seek it.
Inspiring thousands of patient advocates nationally through speaking engagements, training programs, and webinars — on advocacy, safety, de-escalation, and ideal patient experience.
Working with Elle Healthcare Consulting is designed to be clear, low-friction, and immediately valuable — from your very first conversation.
A free 30-minute conversation to understand your challenges, goals, and what success looks like for your organization.
A structured review of your current state — policies, metrics, grievance data, team structure, and survey readiness — to identify gaps and opportunities.
A clear, tailored scope of work — matched to your budget, timeline, and priorities. No boilerplate. No surprises.
Hands-on delivery, clear milestones, and regular communication — so you always know where things stand and what's coming next.
A dynamic, sought-after speaker who brings real-world authority, storytelling, and practical tools to every stage — from national conferences to hospital leadership summits.
Compelling keynotes on patient advocacy, the human experience in healthcare, de-escalation, and what it truly takes to earn patient trust at scale. Tailored to your audience and theme.
Evidence-based presentations for healthcare conferences, including The Beryl Institute PX Conference, patient advocacy summits, health system leadership forums, and more.
Half- and full-day workshops on de-escalation, service recovery, grievance management, language access, and building a culture of patient-centered care — interactive and immediately applicable.
Engaging virtual presentations for professional associations, health system teams, and advocacy communities — on topics ranging from CMS compliance to violence prevention and health equity.
Facilitated sessions designed for executive and leadership teams — bringing fresh perspective, national benchmarks, and hands-on strategy to your organization's most pressing experience challenges.
An experienced and authoritative panelist and moderator — having contributed to peer-reviewed research, white papers, and national advocacy publications across the field.
Not sure where your department stands? Linda's free 10-Point Patient Relations Department Self-Audit gives you an honest snapshot of your compliance gaps, documentation risks, and experience opportunities — in about 10 minutes. Used by patient relations leaders across the country.
Enter your name and email — Linda will send you the full 10-point audit checklist within 24 hours.
No spam. Unsubscribe anytime.
Whether you're building a patient relations department from the ground up, navigating a CMS compliance challenge, booking a speaker for your next event, or ordering templates — Linda is ready to help. NY-based and serving clients nationally.