Nationally recognized patient experience executive — transforming how healthcare organizations listen, respond, and earn lasting patient trust.
Linda Van der Voort is a nationally recognized patient experience executive who builds and transforms patient experience, patient relations, and advocacy departments for health systems across the country.
Nationally recognized patient experience executive with more than fifteen years leading escalation-intensive, analytics-driven teams across healthcare, hospitality, and service industries. Known for building enterprise experience functions for high-volume, highly regulated health systems, including oversight of complex escalations, governance of language and disability access, and partnership with senior leaders to translate patient insight into strategy and measurable improvement.
National thought leadership includes co-chairing The Beryl Institute's Patient Advocacy Council, receiving the Ruth Ravich Patient Advocacy Award, presenting at national conferences including ELEVATE PX, and contributing to peer-reviewed research and industry publications on patient advocacy, workplace safety, and the human experience in healthcare.
Department build-outs, CMS compliance, HCAHPS strategy, and advisory retainers for health systems and vendors.
View Services →Field-tested tools for patient relations teams. Grievance letters, workflows, onboarding kits. Buy once, use forever.
Browse Templates →Practical strategies for patient experience and advocacy leaders, drawn from fifteen years in the field.
Read the Blog →Linda brings a rare combination of operational rigor and genuine compassion to patient advocacy work. As Co-Chairs together, I have watched her set the agenda for an entire national community, facilitate rooms full of senior leaders, and still be the person who follows up on every detail. She does not just talk about elevating patient experience. She builds the infrastructure that makes it happen.
Fifteen years of cross-sector experience distilled into six areas of deep, deployable capability.
Patient experience, patient relations, and advocacy departments built from the ground up or restructured for performance.
Grievance management, 42 CFR 482.13 alignment, and survey readiness.
Metrics, dashboards, and executive reporting that drive measurable improvement.
Communication, de-escalation, service recovery, and advocacy team development.
Structured workflows that close grievances within 7 days and protect organizational trust.
CMS and Joint Commission preparation, compliance validation, and mock survey support.
Not sure where your department stands? Linda's free 10-Point Patient Relations Department Self-Audit gives you an honest snapshot of your compliance gaps, documentation risks, and experience opportunities — in about 10 minutes. Used by patient relations leaders across the country.
Or take the audit online now. Enter your name and email — Linda will send you the full 10-point audit checklist within 24 hours.
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Whether you're building a patient experience or patient relations department from the ground up, navigating a CMS compliance challenge, booking a speaker for your next event, or ordering templates — Linda is ready to help. NY-based and serving clients nationally.