Comprehensive patient experience, patient relations, and patient advocacy consulting for health systems of every size.
"An exceptional healthcare advocate who has dedicated her life to improving the lives of patients and advancing the field of healthcare advocacy."
Linda Van der Voort is a nationally recognized patient experience executive with more than fifteen years in high-stakes, patient-facing environments across healthcare, hospitality, and other service industries. She is known for leading escalation-intensive, analytics-driven teams that own the end-to-end patient journey while protecting brand trust, safety, and institutional reputation.
Throughout her career, Linda has built and led enterprise experience portfolios at major health systems — spanning escalation governance, service recovery, journey design, interpreter and disability access, rounding programs, and experience education. Her leadership has contributed directly to 5-star CMS ratings and above 75th percentile HCAHPS performance, with a sustained 95%+ grievance closure rate within the CMS 7-day standard.
A tireless champion for equitable access, Linda has served as a Civil Rights and Language Access Coordinator, led high-stakes COVID-19 patient-facing initiatives, and advocated fiercely for veterans navigating civilian healthcare systems. A first-generation American and military spouse, she brings a profoundly personal understanding of the barriers patients face — and a relentless drive to dismantle them.
Whether you are building from the ground up, navigating a regulatory challenge, or elevating an existing patient experience program, Elle Healthcare Consulting delivers practical, proven expertise — tailored to your organization's unique culture, size, and goals.
Full design and implementation of a patient experience, patient relations, or patient advocacy function — from scratch or as a comprehensive overhaul.
Expert guidance on meeting — and exceeding — federal Conditions of Participation and accreditation standards for grievance management.
Data-driven strategies that translate patient feedback into measurable HCAHPS score improvement and sustainable reimbursement protection.
Customized training programs that transform how your workforce communicates, de-escalates, and delivers exceptional patient experience.
Building language services and disability access programs that meet federal mandates and reflect genuine commitment to equitable care.
Comprehensive organizational assessments that reveal root causes, surface opportunity, and produce a clear, executive-ready roadmap.
Design, launch, and facilitate a high-functioning PFAC that meets regulatory expectations and genuinely shapes your organization's decisions.
Need senior patient experience leadership now — without the timeline of a full search? Linda steps in as your Fractional Chief Patient Experience Officer or Interim Director while you hire or rebuild.
Elle Healthcare Consulting's most transformative offering: a full-scope engagement that designs, documents, and operationalizes a world-class patient experience and patient relations function — ready for CMS surveys, Joint Commission review, and daily high-stakes patient care from day one.
Vendor consulting, monthly retainers, and template resources. Find the right engagement for your organization.